The long-term care (LTC) industry has undergone significant changes in the last few decades. Communities have become less institutional and more "destinational" - places that seniors actually want to call home. But there's still room to improve the entire aging experience because of the shift from medically-oriented care to more holistic, person-centered care. Occupancy and resident satisfaction will be driven by both quality health care and quality of life. It's time to return to the industry's roots because if you provide beds for heads, you're in the hospitality business and that means residents and their families need to experience your property as inviting, safe and comfortable, providing access to all kinds of services to optimize physical, mental and emotional well-being. Technology innovation plays a major role in enabling and scaling to the new standards of senior living, with an emphasis on living because that's the goal. Health, relevance, relationships and joy have no age limits.
Given the liabilities and
complexities in senior living, ignorance isn't an option because a lack of
information or disruptions in its flow can endanger lives. But trying to
respond to alarms from multiple systems causes confusion, inefficiencies and
distractions among staff, leading to alarm fatigue and negative impacts on
resident care. However, situational awareness technology can be used to improve
emergency alerting and response management. SARA
integrates life safety, security and environmental controls, turning alarms
from these stand-alone systems into detailed alerts for delivery to virtually
any communication device. With the situational awareness SARA provides, the
appropriate response can be initiated according to predefined alerting and
escalation protocols. And because alerts from any number of sensors can be
delivered directly to caregivers, buzzers, strobe lights and other audible
alarms can be quieted to ensure a more calm and hospitable environment.
To speed emergency alerting and response, mobile duress technology in the form of personal alert buttons has been widely adopted by senior living communities. As the pioneering provider of mobile duress systems for situational awareness, we've given thousands of LTC residents access to immediate assistance and thus greater independence, mobility and peace of mind for them and their families. Because alerts are processed and delivered by SARA to caregivers in real time, they can take immediate action to find the individual requesting help. We offer both local, premise-based mobile duress for individuals in a single building or multi-building campus, as well as wide-area mobile duress. For example, a senior living provider could opt to equip assisted living and skilled nursing residents with premise-based mobile duress pendants, while giving independent residents wide-area mobile duress pendants for greater freedom and independence off campus.
We've developed a complete iOS-based mobile dashboard solution, including phone and
network, for use in health-care environments, including senior living. The preprogrammed dashboards trigger the appropriate alerts
along with the subsequent acknowledgements to indicate which staff or
caregivers "own" those alerts. This feature improves communication
and workflow among those on shift because there's no duplication of efforts or
searching for each other because every alert, location and response is shown. Using this solution instead of pagers, one early adopter reduced its average response time by three minutes.
A wide variety of wireless sensors exist, including those for checking the operational status and proper function of HVAC systems, power generators, boilers and water pumps. SARA also can be used for temperature monitoring/logging, which is especially important for medical-grade refrigerators used to store medication not to mention refrigerators and freezers for food storage. If a system fails, a drastic change occurs, or a hazardous substance is detected, SARA automatically will alert the appropriate individuals or personnel groups so they can investigate and remedy the situation. For example, when the pilot lights on water and heating boilers at Franke Tobey Jones went out, SARA alerted maintenance so they could be relit quickly, without residents being inconvenienced or uncomfortable. And when it comes to heating/cooling and lighting and equipment use, environmental monitoring through SARA will improve energy efficiency, a simple yet powerful means of cutting costs without impacting operations.
Too many seniors still live in digital isolation, and studies show that this demographic is at risk for depression, functional decline and even premature death due to loneliness. This lack of e-enablement led us to develop a self-service solution for residents of senior living communities. Nicknamed CATIE, residents use this technology to stay active, engaged and connected to the world around them for the best quality of life. Relevant content appears at their fingertips along with unlimited self-service options as designed by the community - no keyboards and no training required. Watch the video to learn how you can improve the resident experience while also automating workflows through self-service.