Technologies - Self-service

Learn how our unified self-service solution can improve communication efficiency, customer satisfaction and top-line revenue at your business.

Innovation is never finished because the technology landscape is always changing. But innovation isn't about technology for technology's sake; it's about what technology does to make life better. Situational awareness doesn't just pertain to emergency alerting; It also refers to any information an organization needs to manage and share with those it serves. While originally developed to help senior living communities better serve residents by keeping them digitally connected, our self-service solution has evolved to provide a unified awareness experience via online, mobile and kiosk options that improve communication, workflow and service. People want what they want, and they want it fast and accurate. Why not automate your content and services to fulfill your customers' requests with the tap of a screen?

Communication and access to information everywhere

Your desired functionality is programmed under an endless supply of "easy buttons" on the user interface, creating a message center, electronic bulletin board/digital signage and concierge. With our expertise in computer-telephony integration (CTI), we'll provide an enterprise solution that enables you to deliver digitized content and endless self-service options. Then your patrons have access to the information and services they want, and you can close transactional loops on the back end to increase business efficiency and profitability. Example integrations include:

  • Reservations
  • Point of sale
  • Property management
  • Energy management
  • Content management

Optimizing customer satisfaction, efficiency and profitability

Paying at the pump, checking in at the airport kiosk, scanning your own groceries. Self-service technologies like these are convenient and easy to use. If you want to improve communication and service while also streamlining business processes, we'll work with you to deliver a self-service solution that integrates the appropriate databases and then automates the associated workflow. Features and functionality can be customized to meet your organization's specific needs. Examples include:

  • Delivering relevant content and services to increase customer engagement and loyalty
  • Integrating key systems to automate processes for greater efficiency and lower costs
  • Helping the environment and boosting sustainability efforts by reducing printing
  • Enhancing safety and security with mass notification
  • Driving customized promotions

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