From independent stores to national chains, retailers are preoccupied with the realities of cyber security because of a rash of recent data breaches, not to mention general theft/shrinkage. But a safe working and shopping environment requires retailers to approach life safety, security and theft from a holistic risk management perspective, which means being able to deal with a range of emergencies - from a blown fuse to an overflowing toilet to fires and inclement weather to vandalism and violence including fights, armed robberies, active shooters and potentially terrorists. Situational awareness improves emergency alerting and response in any crisis, plus it provides opportunities to enhance customer service.
SARA is an automated alerting engine that integrates life safety, security and environmental controls, turning alarms from these stand-alone systems into details alerts for delivery to designated communication end points - from smartphones to public address systems to digital signage and any device in between. With the situational awareness SARA provides, the appropriate response can be initiated according to predefined alerting and escalation protocols to make sure managers, employees and shoppers get the information they need to respond accordingly. Alerts, including live video from integrated security cameras, can be preprogrammed to reach both on- and off-site responders as appropriate. By giving SARA "eyes" through video paging, responders can see an event as it's unfolding to better inform response and resources. Prerecorded videos, maps/floor plans and photos also can be included in video pages.
Sensors exist to monitor
just about anything. When integrated with SARA, environmental monitoring for
key systems is greatly enhanced. The solution can detect a sudden change or a
system failure, alerting the appropriate staff to investigate, contain and/or
remediate the situation. Water, humidity, heat, smoke, general air quality and
temperatures for food and beverage storage all can be monitored proactively to
protect valuable inventories and prevent damage or loss, not to mention
customers being inconvenienced. Both onsite and cloud-based options for
environmental monitoring are available, depending on your needs.
Examples of how SARA can be used in retail environments, such as shopping centers, malls, restaurants and 24-hour operations like gas stations and convenience stores include: