Public safety is the top priority for courthouses, municipalities and government facilities that serve "we the people" and also includes agency officials and employees. One of Status Solutions' first customers was a courthouse that wanted to enhance life safety and security for judges in the courtroom, their offices and across the larger judicial complex, including parking garages. A combination of fixed and mobile duress buttons powered by SARA were implemented so immediate help could be summoned, setting in motion real-time alerts to the appropriate responders. We've also worked with a number of municipalities to automate notifications across departments to improve communication, workflow and therefore emergency management. The integration/interoperability of alarm and communication systems made possible by SARA ensures that key individuals, select groups/response teams (e.g., SWAT, HAZMAT, etc.) or entire populations within a single facility or across an entire district know what the situation is, where it's occurring, and what to do about it.
With the situational awareness the SARA automated alerting engine provides through centralized alarm monitoring, the appropriate response can be initiated according to predefined alerting and escalation protocols to ensure government officials, employees, on-and off-site responders, and the general public get the information they need to respond to an unfolding event as accurately and quickly as possible. SARA can connect all networks and devices for a unified awareness experience, including the public safety access point (PSAP) and computer-aided dispatch (CAD). Complex events are processed through one rules-based engine to produce the required real-time notifications with specific details to speed alerting and response - from inclement weather warnings to Amber alerts to evacuation orders because of a chemical spill or other incident. Such centralization greatly enhances risk management by ensuring the right information reaches the right people via the right devices so an unfolding situation can be addressed the right way. Both situational awareness and response are integrated and automated to operationalize emergency plans.
Smartphones become even smarter when backed by SARA and its universal alerting application with preprogrammed mobile dashboards, enabling any stakeholder on any device on any network to respond to unfolding situations more quickly, initiate alerts and associated response plans more effectively, and escalate/notify others as necessary - all from one user interface. The SARA universal alerting app also powers wide-area mobile duress for summoning immediate help. While some companies and start-ups provide duress products, they are one-dimensional whereas mobile duress is just one application of the SARA enterprise solution. Live video from integrated security cameras also can be pushed to smartphones and desktops. By giving SARA "eyes" through a capability called video paging, responders can see an event as it's unfolding to better inform response and resources. Prerecorded videos, maps/floor plans and photos also can be included in video pages.
Alerts should be delivered in real time to multiple
groups via multiple channels. This sort of event-triggered mass notification provides redundancy, which is critical to life safety. However, mass
notification also can be campaign-triggered, meaning tailored to a specific
group, as well as on-demand, meaning as necessary. SARA's modes and actions are
situation agnostic, so the solution can be used to drive awareness transactions
in regard to any situation deemed important, including general announcements
and reminders. And because the telephone is still an effective means of
communicating information, especially for organizations that need to contact
large numbers of constituents, SARA provides mass-dialing capabilities to
landlines and mobile phones. For example, a government agency or school can use
mass dialing to announce inclement weather warnings, school closings, bus
delays, schedule changes, etc.
Examples of how SARA can be used in these environments where public safety is paramount:
Public K-12 schools and colleges/universities also fall under municipalities/government facilities and can use SARA in many of the above ways to improve life safety, security, environmental monitoring and mass notification.
Status Solutions has been awarded a GSA Schedule 84.