Located in New Jersey’s Monmouth County, Arbor Terrace Middletown offers quality independent living, assisted living and dementia care. Prior to 2016, Arbor Terrace relied on an individual on night watch for guest administration. When someone arrived at the front entrance that individual was able to see the visitor on the other side of the glass and decide whether or not to allow entrance to the building.
Because this community had an existing relationship with Status Solutions through their use of the Situational Awareness and Response Assistant (SARA) they sought out our help to automate this process. As Arbor Terrace began to innovate with Status Solutions, they transitioned the responsibility of monitoring the front door from an individual on night watch to a night nurse. While the night nurse was working, they would receive an alert that someone was at the front door and would leave their station, and sometimes a resident’s bedside to walk downstairs. Once downstairs, the nurse would approach the front door where the visitor had been waiting and decide whether or not to let them in.
While continuing to innovate with Arbor Terrace, we recommended implementing SARA’s eMessenger with video paging. This application allows users to receive alerts via a mobile dashboard on iPhones and quickly respond to an unfolding situation, such as a guest at the front door. Users are also able to initiate, respond and acknowledge alerts, and escalate/notify others as necessary, all from the same easy to use interface.
Putting eyes on an unfolding situation enhances emergency alerting and response management. The SARA video paging capability gives your designated personnel the ability to see exactly what is occurring. SARA delivers pop-up alerts containing color-coded text and audio. Live video, prerecorded videos, photos and/or maps can also be included. This level of information allows more informed responses.
With the implementation of SARA’s eMessenger with video paging, it is no longer necessary for the night nurse to leave their station or a resident’s bedside to walk downstairs and check on the front door. Through the application the nurse now receives a live video feed of the front door and can then take the proper next steps. The Executive Director of Arbor Terrace Middletown, Charles Dixon, explains the process, “Allowing a nurse to be focused on our residents and have a doorbell ring their phone that gives them the opportunity to see and talk to the person at the door without having to leave their location created a huge safety improvement for us.“